Refund policy

Faulty, damaged or not as described

If your order arrives faulty, damaged, or not as described, email hello@larrikingoods.com with your order number and a photo or short video of the problem. We will offer a repair, replacement or refund, as required under the Australian Consumer Law. You won't pay to return a faulty item.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of mind

You can return an unused item in its original packaging within 30 days of delivery for a refund of the item price. Email hello@larrikingoods.com first and we'll send return instructions. Return postage for change-of-mind returns is paid by you.

Refunds

Refunds go back to the original payment method within 5 business days of us approving the refund.

Contact

Larrikin Goods. Email hello@larrikingoods.com.